Customer Experience Representative

About Us:

Join a hyper-growth fintech company that's making crypto trading easy for all.

3Commas was founded in 2017 to build a reliable platform that can help us stabilize our earnings in crypto while taking away some of the emotion that might result in losses. Once the power of 3Commas was realized, we opened it to the world of crypto and the rest has been history. We have three principles. Provide a simple intuitive interface for traders, develop sophisticated tools to simplify trading, and maintain a reliable, trustworthy, and transparent business.

About the Team:

As part of 3commas’ Customer Experience team, you’ll be the company’s first point of contact and voice for our customers using exceptional empathy and product expertise to ensure our users questions are answered. You will be empowered to help our customers with a range of needs from simplistic to complex. This work will range in various topics including crypto trading, administrative issues, and exchange-specific issues. Your job is not only to help our customers but to help us learn as a company from each interaction so that we can make our customers' experience using our products as effortless as possible.

Requirements:

  • Excellent customer service, written and verbal communication skills with a passion to support customers through various channels
  • Ability to quickly defuse customer anxiety through exceptional customer service skills
  • Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
  • Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
  • Understanding of cryptocurrency/blockchain related terminologies and trends
  • Familiarity with online platforms such as Telegram, Twitter, Facebook, Medium, Instagram, LinkedIn, YouTube, etc.
  • Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)

Bonus Points

  • Bi-lingual: English +(RU,Chinese,Arabic,French,Dutch)
  • Customer service experience 1+ years
  • Understanding of cryptocurrency/blockchain related terminologies and trends

Responsibilities:

  • Delivering an outstanding customer experience for customers through inbox conversations (email) and social media support issues
  • Growing your crypto services expertise as you develop deep subject mastery of crypto trading and exchanges
  • Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers

Conditions:

  • Opportunity to shape the identity of 3Commas products
  • An option to work from the office in Tallinn or remotely
  • Inspiring leadership and knowledgeable, creative, genuinely kind colleagues

About 3Commas Team

We began 3Commas in 2017 after realizing that it was an arduous task to make money trading cryptocurrencies. Trading services were horribly inefficient and very time-consuming so we built a reliable platform that helps users make money with less personal involvement. Once we realized the power of 3Commas, we wanted to share it with other traders, and so our company was born.

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