Refund Policy
This Refund Policy is effective as of 18 December, 2025.
Any capitalized term used herein shall have the meaning given to them in the Terms of Use.
In case of any issues related to payment or refund processes, please refer to the resources available on the 3Commas Help Center. Additionally, you may reach out to 3Commas Support for assistance by utilizing the "Contact Us" form, or by sending an email to support[at]3commas.io.
1. Refund for terminating a Plan
1.1 As a consumer, you have the right to withdraw from your first Subscription to the Plan within 15 (fifteen) days as from the date you have successfully subscribed to a Plan (including Trial period) as described in Section 14.4.1 of the Terms of Use and you are entitled to a refund if you exercise this right within that period. After the withdrawal period of 15 (fifteen) days, no refund for the termination will be provided.
1.2. For second and all subsequent purchases of the same Subscription Plan, a grace period of twenty-four (24) hours is provided for refund eligibility, after which no refunds can be issued.
2. Refunds via Paddle.com
2.1 If payment(s) for the Subscription has been made via our merchant of record – Paddle.com (applicable if you made the payment(s) via a credit or debit card or Paypal) – then the refund will also be made by Paddle. Your relationship with Paddle is governed by Paddle Checkout Buyer Terms and Conditions.
3. Limitations and waivers
3.1. You may take advantage of a refund for each disputed payment only once. If a refund is already made then you shall have no right to further contest a refund request or dispute or transaction reversal with 3Commas or a third-party payment service provider, bank, or financial institution.
3.2. Refunds will be issued in the same currency as the original payment. If the original payment has been made in cryptocurrency, the refunds will be issued in the currency of USDC. With your consent, we reserve the right to offer alternative compensation such as a discount on future services, extended subscription periods, or an upgraded subscription with enhanced benefits, in lieu of a monetary refund. All the same refund rules apply to all subscriptions paid for with referral bonuses. In such cases, refunds are facilitated within the applicable grace period as set forth in point 1.1 hereabove.
3.3. The processing time for refunds varies depending on the payment provider and method, as well as individual banking procedures.We advise consulting your payment provider or financial institution for specific details regarding refund processing times.
3.4. 3Commas is not responsible for any fees that may be applied by your payment service provider when processing a refund.
