Refund Policy

In case of any issues related to a payment or refund for the payment, please review the information found at the 3Commas Help Center and request 3Commas Support via “Contact Us”/”Support” form or email support@3commas.io.

3Commas refund policy:

  1. A partial refund to any user who has been using the service for a while and contacts support with a corresponding request. In this case, the calculation of the refund is done according to the formula: the number of months the user is subscribed for the service at the full cost (excluding discounts) is deducted from the payment amount; any day of the calendar month is equal to the full month.

    For example, if you bought a yearly subscription without discount and have been using it for 3 months and 2 days, you will receive a refund for 8 months of subscription (12-4).

    In the case where a discount has been applied, the amount deduction for the used subscription plan time will be calculated at the non-discounted rate.

  2. The full cost of the subscription to any user from the EU and Turkey who contacts support with a corresponding request and has not yet used the service, provided that no more than 14 days have passed since the purchase. If the period exceeds 14 days, the refund is partial and the calculation is done according to the formula in paragraph 1.

  3. The full cost of the subscription to any user from outside the EU and Turkey who contacts support with a corresponding request and has not yet used the service, provided that no more than 24 hours have passed since the purchase. If the period exceeds 14 days, the refund is partial and the calculation is done according to the formula in paragraph 1.

Final Provisions:

  1. A full description of Software subscriptions and included services is available in Help Center at https://help.3commas.io/en/articles/3108935

  2. You may take advantage of a refund for each disputed payment only once. If partial or full refund is already made then you shall have no right to further contest a refund request or dispute or transaction reversal with 3Commas or a third-party payment service provider, bank or financial institution.

  3. We may provide you with a discount for future services, an extra subscription period or subscription upgrade with a significantly greater benefit instead of a payment refund.

  4. In case you have received the right for refund please note that all taxable amounts, that we have automatically accrued and paid in accordance with applicable law of jurisdiction you established, are to be excluded from the refundable amount. In any case you have no right to claim refunds against any tax costs incurred by 3Commas.

  5. 3Commas is not responsible for any fees that may be applied by your payment service provider when processing a refund.