Refund Policy

1. Refund for the monthly Subscription. If you wish to terminate your Subscription (as described in Section 14.5.1 of the Terms of Use), you are entitled to a refund if you as a consumer from have informed us of using your right of withdrawal as described in Section 14.4.1 of the Terms of Use within fourteen (14) days since the first purchase of the Subscription. The latter applies to consumers from any allowed jurisdictions. After the grace period of fourteen (14) days, a refund for the termination will not be provided. For second and all subsequent purchases, a grace period of twenty-four (24) hours is provided for refund eligibility, after which no refunds can be issued. 

2. Refund for the annual Subscription. For first-time purchases of the annual subscription, a 14-day grace period applies, during which you are eligible for a full refund if you decide to terminate the subscription. This 14-day period starts from the day of the first purchase of the annual subscription and is only available for first-time buyers. After the 14-day grace period, the cost of each used month will be calculated based on the full price of the monthly subscription for your current plan.

If you choose to terminate your annual subscription within the first 180 days after purchase, a partial refund will be issued for the remaining unused months. For example, if you have used the subscription for three (3) months and two (2) days, you will receive a refund for eight (8) months of the subscription (12 months - 4 months).

For any second and subsequent purchases of the annual subscription, you are eligible for a full refund only within the first 24 hours. After 24 hours, a partial refund may still be available up to 180 days from the purchase date, based on the same calculations. No refunds will be issued after 180 days from the purchase date.

3. Refund for termination of the Marketplace Signals and Apps Store Subscription. If you wish to terminate your subscription to Marketplace Signals provided by the Signals Provider (as described in Section 15 of the Terms of Use) or the Apps Store subscription, and you are a consumer, the following refund policy applies:

3.1 Within the first fourteen (14) days of the purchase, you may be eligible for a refund if you decide to terminate the subscription. If the termination occurs within 24 hours of the initial purchase, you are eligible for a full refund. However, after 24 hours from the initial purchase, please note that the refund will be subject to the deduction of the cost of the days used.

3.2 After the grace period of fourteen (14) days, a refund for the termination will not be provided.

4. If payment(s) for the Subscription has been made via our merchant of record – Paddle.com (applicable if you made the payment(s) via a credit or debit card or Paypal) – then the refund will also be made by Paddle. Your relationship with Paddle is governed by Paddle Checkout Buyer Terms and Conditions. If payment(s) for the Subscription has been made via Apple AppStore or Google Play - then the refund will also be made by Apple/Google. Your relationship with Apple is governed by Apple Media Services Terms and Conditions, information on refund policy is available by this link. Your relationship with Google Play is governed by Google Play Terms of Service, information on the refund policy is available by this link. If payment(s) for the Subscription or/and the Marketplace Signals and/or Apps Store has been made in cryptocurrencies - then the refund will also be made in the same method. All the same refund rules apply to all subscriptions paid for with referral bonuses. In such cases, refunds are facilitated within the applicable grace period.

5. You may take advantage of a refund for each disputed payment only once. If a refund is already made then you shall have no right to further contest a refund request or dispute or transaction reversal with 3Commas or a third-party payment service provider, bank, or financial institution.

6. Refunds will be issued in the currency of the original payment or its equivalent value at the market rate on the refund date. With your consent, we reserve the right to offer alternative compensation such as a discount on future services, extended subscription periods, or an upgraded subscription with enhanced benefits, in lieu of a monetary refund.

7. The processing time for refunds varies depending on the payment provider and method, as well as individual banking procedures. Please be aware that while we strive to expedite refunds promptly, the timeframe may differ. We advise consulting your payment provider or financial institution for specific details regarding refund processing times.
8. 3Commas is not responsible for any fees that may be applied by your payment service provider when processing a refund.