This Refund Policy is effective as of August 4, 2021.
In case of any issues related to a payment or refund for the payment, please review the information found at the 3Commas Help Center and request 3Commas Support via “Contact Us”/”Support” form or email [email protected].
1.3 Any clients outside the EU and Turkey and the EU legal persons. The full cost of the subscription to any clients from outside the EU and Turkey and the EU legal persons who contacts support with a corresponding request and has not yet used the Subscription, provided that no more than twenty four (24) hours have passed since the purchase. If the period exceeds twenty four (24) hours, the refund is partial and the calculation is done according to the formula in Section 1.1 of this Refund Policy.
1.5 You may take advantage of a refund for each disputed payment only once. If a refund is already made then you shall have no right to further contest a refund request or dispute or transaction reversal with 3Commas or a third-party payment service provider, bank or financial institution.
1.6 Refunds shall be made in the same currency you paid with or its equivalent based on the refund date market rate. Upon your prior approval, we may provide you with a discount for future services, an extra subscription period or subscription upgrade with a significantly greater benefit instead of a payment refund.
1.7 3Commas is not responsible for any fees that may be applied by your payment service provider when processing a refund.