Refund Policy

This Refund Policy was updated on April 13.04.2021.

Any capitalized term used herein shall have the meaning given to them in the Terms of Use.

In case of any issues related to a payment or refund for the payment, please review the information found at the 3Commas Help Center and request 3Commas Support via “Contact Us”/”Support” form or email support@3commas.io.

1. 3COMMAS REFUND POLICY

  1. 1.1

    Partial refund for termination of Subscription. If you wish to terminate your Subscription (as described in Section 12.3.1 of the Terms of Use) or upgrade your Subscription (as described in Section 7.4 of the Terms of Use), you are entitled to partial refund. For receiving refund, you must contact support with a corresponding request. In this case, the calculation of the refund is done according to the formula: the number of months you used the Subscription at the full cost (excluding discounts) is deducted from the payment amount; any day of the calendar month is equal to the full month. For example, if you chose Subscription with annual payment and have been using it for three (3) months and two (2) days, you will receive a refund for eight (8) months of the Subscription (12-4). In the case where a discount has been applied, the amount deduction for the used Subscription time will be calculated at the non-discounted rate.

  2. 1.2

    Refund when using right of withdrawal. If you as consumer from the EU and Turkey have informed us of using your right of withdrawal (as described in Section 13 of the Terms of Use), you shall receive refund of the cost of the Subscription of which is deducted proportionally the amount of what was delivered as the performance of the Purchase Agreement (including the Trial) up to the withdrawal. Meaning that the calculation of the refund is done according to the formula: the number of days you used the Subscription at the full cost (excluding discounts) is deducted payment amount. For example, if you chose Subscription with monthly payment and have been using if for five (5) days, you will receive a refund for twenty-five (25) days of the Subscription (30-5). For receiving refund, you must contact support with a corresponding request provided that no more than fourteen (14) days have passed since the conclusion of the Purchase Agreement. If the period exceeds fourteen (14) days, the refund calculation is done according to the formula in Section 1.1 of this Refund Policy.

  3. 1.3

    Any clients outside the EU and Turkey and the EU legal persons. The full cost of the subscription to any clients from outside the EU and Turkey and the EU legal persons who contacts support with a corresponding request and has not yet used the Subscription, provided that no more than twenty four (24) hours have passed since the purchase. If the period exceeds twenty four (24) hours, the refund is partial and the calculation is done according to the formula in Section 1.1 of this Refund Policy.

  4. 1.4

    Partial refund for termination of the Crypto-Signals. If you to terminate your subscription of Crypto-Signals provided by Signals Provider (as described in Section 14.2 of the Terms of Use) or due to the actions taken with your Client Account you cannot make use of the Crypto-Signals (for example, your Client Account is terminated), you are entitled to partial refund. For receiving refund, you must contact our support with a corresponding request. In this case, the calculation of the refund is done according to the same formula described above in Section 1.1 of this Refund Policy). You will receive the refund onto your Client Account. Please be aware that regardless of 3Commas facilitating the refund for Crypto-Signals, the Signals Provider is responsible for providing you refund.

  5. 1.5

    You may take advantage of a refund for each disputed payment only once. If a refund is already made then you shall have no right to further contest a refund request or dispute or transaction reversal with 3Commas or a third-party payment service provider, bank or financial institution.

  6. 1.6

    Refunds shall be made in the same currency you paid with or its equivalent based on the refund date market rate. Upon your prior approval, we may provide you with a discount for future services, an extra subscription period or subscription upgrade with a significantly greater benefit instead of a payment refund.

  7. 1.7

    3Commas is not responsible for any fees that may be applied by your payment service provider when processing a refund.


  8. Previous version before 13 April 2021