Important Security Notice Regarding Phishing Email Reports

Dear 3commas user,

We are reaching out to inform you about reports we have received from several users regarding phishing emails that are falsely claiming to be associated with 3Commas.

The subject line of these deceptive emails is "Reimbursement Plan". Please be aware that none of such emails were sent from our software.

We strongly advise against engaging with any suspicious links or disclosing personal information in response to unsolicited emails. Please refrain from interacting with the email. In the event that you have already engaged with the email (including completing any information on the linked form), we urge you to take the following immediate actions:

• Log in to your 3Commas account and reset your password
• Activate Two-Factor Authentication (2FA) using Google Authenticator for an added layer of security.

The phishing emails were distributed to 3Commas users through a mass email service known as Mailmuch.io. We have taken measures to report this activity to the email service provider, and they are working on suspending the malicious account.

Here are a few examples of the addresses used to dispatch the phishing message: [email protected], [email protected]. However, it is essential to note that these deceptive emails may come from various addresses.

We strongly recommend that you refer to the Help Article, which contains information on official 3Commas email addresses and additional security measures.

If you suspect any fraudulent activity or require assistance in verifying any communication that claims to be from 3Commas, please do not hesitate to contact our dedicated support team. We are here to help address any concerns promptly.